Warranty Claim
Our luggage comes with 2-12 year warranty. This covers any defect in wheels, zippers, handles, broken nylon pressure pads, and frame cracks.
Here's a quick summary of what exactly this means for you
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Shell:
☑ What we cover:
- Manufacturing defects such as shell cracks and discolouration at the time of arrival.
☒ What we don’t cover:
- Damages caused to your Mokobara due to airline mishandling or severe accidents.
- Damages caused due to treatment of unspecified chemicals/cleaning agents.
- General wear and tear caused due to prolonged/improper use of the luggage.
Trolley:
☑ What we cover:
- Functional damages such as breakage and push button malfunction.
Wheel:
☑ What we cover:
- Functional damages like wheel malfunction and cracks.
Lock:
☑ What we cover:
- Lock malfunction.
☒ What we don’t cover:
- Damage caused to the lock due to a forgotten password. We strongly recommend that you make a note of your lock code once you set it.
Carry Handle:
☑ What we cover:
- Breakage.
The zipper:
☑ What we cover:
- Zipper damage and malfunction.
☒ What we don’t cover:
- Zipper failure due to overfilling/overloading. (Having to struggle while zipping the luggage due to protruding items placed inside, is generally a good indicator of over packed luggage).
Soft bags and accessories:
Our soft bags and accessories are backed by a comprehensive 1-year warranty.
☑ What we cover:
- Issues related to USB charging.
- Structural collapse at the time of arrival.
☒ What we don’t cover:
- Defects caused by improper use, such as tears.
- Dents on wrinkles forming on the fascia overtime.
- Colour peeling and fading over time.
Warranty General Terms and Conditions:
- Please make sure to keep your proof of purchase safe! You will need it to claim your warranty.
- This warranty covers manufacturing defects only and does not cover damage caused by misuse, neglect, accidents, extreme temperatures, solvents, acids, water, normal corrosion and transportation incidents.
- If the product you are claiming warranty on is no longer available or discontinued, you may choose to replace your product for another product of the same purchase value. You may also choose to replace the product for a higher purchase value and pay the difference.
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